FAQ's
FREQUENTLY ASKED QUESTIONS
Is your pricing for one day? Yes, each booking pays for a 1 night period where the garment can be worn. We do not offer extended bookings sorry! |
Do you do try ons? Yes we do! You can book a try on via our Instagram (rentmeoutnz_) or email. (rentmeout0@gmail.com). We are based in Richmond (Christchurch, NZ). |
Can I reserve a dress without paying? |
Do you clean the dresses after use? |
Do you stock multiple sizes per item? Some of our garments are available in multiple sizes, but most are stocked in just one size per style. |
When should I book my dress?
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What happens if I damage the dress? |
How long can I keep the dress for? |
If the garment doesn't fit, can I get a refund? Unfortunately, we do not offer refunds for garments that don’t fit.
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What shipping method do you use? We ship all garments via courier for fast and reliable delivery.
Each order includes a prepaid return bag, and garments must be returned over the counter at a NZ Post shop on the next working day after your event.
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Is it too late to rent for this weekend? No, if you are based in Christchurch, you can technically rent something as late as the day of your rental. Most Saturday rentals can be booked as late as Saturday mornings unless needing postage. |
I didn't get a confirmation email? If you did not receive a confirmation email in your inbox, it may just be in your junk/spam area of your email. If this is not the case, check your order form as it may not have been confirmed. |
How do I check availability? On the product page, click into the garment you are wanting to see the availability for, then select the calendar and find the date you are wanting to check. |
Do you post out of NZ? No, we only post to NZ wide.
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Do you do postal try ons? Yes, we do!
Postal try-ons are a great way to check the fit from the comfort of your home! |
What happens if I lose the return bag? If you misplace the provided return bag, please contact us immediately so we know the dress is still being returned. |